Missing Parts Policy

1. Reporting Missing Parts

While we strive for perfection in every kit, occasionally a part might be missing. If you find that a component is missing from your AtriBOT kit, please report it to us within 14 days of receiving your order.

2. How to Report

To report a missing part, please use our contact form and provide:

• Your order number.
• The name of the kit.
• The specific part name and quantity missing (refer to the parts list in the manual).
• A photo of the remaining components in the kit.

3. Our Resolution

Once verified, we will ship the missing components to you free of charge via standard shipping. We aim to process and ship replacement parts within 2-3 business days.

4. Incorrect Parts

If you have received an incorrect part instead of what was listed, please follow the same reporting procedure. We may ask you to return the incorrect part depending on its value.